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Free and affordable IT solutions, exactly how and when you need them
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Welcome to our IT Support page. From here you can customise a package to suite your exact IT needs. Watch the summary on the right hand side where you can view a live quote per system depending on the services you choose. Once happy with your package you will then have the ability to sign up or email the live quote to yourself.
*Please note a system includes the following: Desktops, Laptops, Thin Clients, Servers, Mac's and Smart Phones. If you are unsure please get in touch on 01793 294030.
Stage 1 - Free IT Support
We believe that 90% of all IT problems can be solved remotely, this is why we are offering FREE IT support to you.
If you are not 100% convinced that we are legitimate in our offer, then below details a bit more about the support that we will offer:
Free IT support can be received by any SME in the Wiltshire area, regardless of your size or industry. In today’s economic climate it has become necessary to tighten the belts on budgets and in doing so, for many companies, IT is abandoned as an ‘un necessary expense’ even though regular investments of time in your business will reap you many rewards! So we want to offer you our services for free so that you can have a highly experienced IT team working for you at absolutely no charge to you!
COMMON QUESTIONS
What does it include?
Phone Support:
Call us on 01793 294030 to speak to an IT technician if a problem occurs.
Email Support:
If you have a non-urgent question then simply click here to email us.
Remote Access:
By logging on to our secure portal you will be giving us access to your computer so that we can remotely solve any IT problems that you have.
If you feel you would require more than what the Free IT package provides click here to customise your package further!
Who will I speak to?
You will always speak to an IT technician who is based in our Swindon office. We pride ourselves in providing a completely personalised service and we will talk you through everything we carry out, so that you are never kept in the dark.
What happens if my problem can't be solved remotely?
Although we will always aim to solve your problem remotely sometimes it is necessary for us to take a more 'hands on' approach. You will be informed if this is the case as a callout charge will be applied (£35) as well as our hourly on-site rate of £45 p/hour.
To save you money get on-site support included, click here to customise your package further!
What happens if I call out of hours?
As the free IT support runs between 9am to 5pm, if you were to ring out of these hours you would be immediately informed as charges would apply once confirmed.
To save you money get out of hours support included, click here to customise your package further!
What response times can you guarantee?
Response times will vary, we cannot guarantee a specific time in which we will get back to you, we simply promise to get back to you as soon as we can.
To get a guaranteed response time, click here to customise your package further!
I need to see your Terms & Conditions?
You can view our IT Support Terms and Conditions
click here
I am still not convinced?
Then give us a call on 01793 294030, we will answer any questions you may have. We are a team of confident IT Technicians who take on any challenge put forward to us. We have 100% customer retention and are keen in finding new challenges as well as customers, this is why we are giving our remote service away for free! We promise you will never find a better service!
If you feel you require a more thorough support package then click on 'Stage 2'.
Stage 2 - Customise your IT support
If our FREE support package isn’t enough, just pick and choose the additional services that you require and simply ‘add it’ to your package. We are giving you the option to compile a fully customisable IT support package where you receive the support that you want, and not just what we can give you!
Pro-Active Support
Involves monitoring your systems, applying necessary updates and generally keeping an eye on the health of your IT infrastructure. With our investment in the latest software along with the knowledge of our teams, we will aim to become aware of any problems before you do.
System Monitoring: On the chosen systems we will monitor items such as: CPU (how hard are your systems working), available hard drive space right down to any error events that may occur.
System Updates: We will regularly ensure that you will have all the latest updates for your software; from virus updates to Windows updates.
IT Awareness: We will keep an ‘eye out’ for any new issues or advances within the IT world which could potentially affect you or your business.
24-7 Support
Taking your support beyond 9am-5pm. To maximise this service you can link with the On-Site Support ‘add IT’ to ensure that any migrations or installations that need to be done out of hours (e.g. at the weekend) can be achieved free of charge!
Should you require any assistance out of the normal working hours 9am-5pm, then this is the necessary service for you.
Jump Technology
We will install our software onto your machines in order that we can support you instantaneously without having to constantly install our software every time you require support.
Through software advances we now have a quick and secure way to install our software on your systems. This only needs to be done once and you will still remain in complete control as you will have the ability to disable or uninstall our software at any time. This therefore means you will not have to constantly have to access our support portal to gain support (No Hassle!).
On-Site Support
The availability of an on-site technician to your premises. This ‘add IT’ can provide you with everything from support on-site to on-site installations and upgrades. This service can be linked to the 24/7 Support ‘add IT’ to provide you with out of hours on-site support.
Installations: Any equipment that you require to be installed on-site can be done with this service. Examples include: server installation, workstation installation and any peripheral installations.
Upgrade: Whether it is a hardware upgrade (e.g. memory upgrades) or a new equipment upgrade where we can migrate information to your new systems, or a software upgrade where we simply upgrade the software in your original machines (e.g. Windows XP to Windows Vista).
On-Site Assistance: If there is a problem that requires an on-site technician whether this is because the problem is too severe to be solved remotely (e.g. if your server crashes or your broadband fails) or whether you have peace of mind with a technician on-site; this can all be done with this service.
Cabling: Should you require any additional data points/ telephone points, or you would like to expand your block then this is included in the on-site service.
Consultancy: Available if you need a professional opinion or would like some advice on any IT matters such as: the best mobile for you, broadband packages or what software you should install on your computers at work.
Service Level Agreement
Should your business require a guaranteed response from one of our IT technicians, you are able to choose from either a 4 hour SLA right down to a 1 hour SLA.
A technician will be on your case within your chosen SLA period and no later! We will aim to have thought of a temporary resolution within this time. The lower the SLA time the higher the importance.
If you feel you require a more complete support package then click on 'Stage 3'.
Stage 3 - Get a more Complete IT Support
Complete IT Support
If you require all the additional services but do not want to spend the £28 per system, then have a look at our ‘Complete IT Support’ package. This package comes at a reduced price of £20 p/s. This includes features such as consultancy, cabling updates and a 1 hour SLA as standard which ensures that you case will be dealt with as a top priority.