To support you remotely it costs us virtually nothing, so why should we then pile on unnecessary charges for our customers? We just want to be the best that we can be for free, we’re passionate about giving a great service and don’t want this to be clouded by unappealing qualities such as expense. Think is of it as a favour. On us.

No catch, no 30 day trial, no bound contracts.

BEWARE OF OTHER PHONEY ‘FREE IT’–sters! WE are the REAL DEAL!

If you are not 100% convinced that we are legitimate in our offer, then below details a bit more about the free
remote IT support that we offer...

Free remote IT support can be received by any SME in the Swindon or Wiltshire area also throughout the rest of the UK, regardless of your size or industry. In today’s economic climate it has become necessary to tighten the belts on budgets and in doing so, for many companies, Information Technology is often abandoned as an ‘unnecessary expense’ even though regular investments of time in your business will reap you many rewards!

We are offering you free remote IT support for as long as your company requires so that you can decide whether IT support is of any use to you and your business.

 ...the best we can be for free, we’re passionate about giving a great
      service...

 Our promise to you...

• You will always speak to an IT technician who is based in our Swindon office.


•  We offer a personalised service.  enviz IT prides itself on its ability to be approachable and this is reflected in the service that we offer to you regardless of your company’s size.


• We will talk you through everything that we are doing so that you know what problems you have experienced and what solutions we are implementing, a jargon free approach.


•  This is a legitimate package from enviz IT. There are no catches and the free remote IT support is free at all times when receiving your support subject to the terms of this package.

Our free service benefits us too...

• It opens us up to so many more IT issues that we solve successfully; therefore growing our knowledge and experience base, better preparing us to help the end user.


• When our customers talk, people listen!  Word of mouth is a priceless yet free marketing tool and essential to every business.  We do good work for our customers and they repay us by complimenting us to others who, in turn, always want to find out more!

Things you should know...

• Our Free IT Support package is not available to Home Users or companies without a server.


• Our Free service will cover you between the hours of 9am-5pm Monday to Friday.


• This is a reactive service.  You should make contact with us when you have a problem, we will not monitor your systems.


• You do not have an SLA on Free Support, there will be a 4 hour wait from logging your case to having an IT technician working on your case.


• Call out charge will not be applied if your area dialling code is 01793 (Swindon), however if you fall outside of this dialling code area you will be charged at 45p per mile.


• Standard ‘on-site’ hourly rate applies at £50 for peak hours and £75 per hour during off-peak hours.


• Any remote work carried out outside of 9am-5pm will be charged at £1 per minute and you will be dealt with at the earliest possible convenience – or you can choose to wait until the next working day.

Organisations that don‘t have a server...

• If your organisation does not have a server then we cannot offer you the Free IT Support service.


• Therefore any remote work carried out during peak hours will be charged at 65p p/min.


• Any remote work carried out during off-peak hours will be charged at £1 p/min.


• Call out charge will be applied if your area dialling code is 01793 (Swindon), however if you fall outside of this dialling code area you will be charged at 45p per mile.


• Standard ‘on-site’ hourly rate applies at £50 and £75 per hour during off-peak hours.

Skip the queue...

We recognise that often with IT issues it is not feasible for you to have to wait for a solution as this can seriously inconvenience the smooth running of your business.  If you need an instant solution, please see our Skip the Queue page.